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Terms of Service

Last updated: 22 July 2026

Terms of Service – Pharmacy Weight Loss Accrington

Pharmacy Weight Loss Accrington
GPhC Registration No: 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our website or services. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Accrington is a General Pharmaceutical Council (GPhC) registered online pharmacy operating in Accrington, United Kingdom (GPhC No. 9012511). We provide clinically supervised weight loss consultations and prescription medication services via our online platform.

2. Eligibility

To use our services, you must:

We reserve the right to decline any application where our clinical team determines that treatment would not be safe or appropriate. Providing false or misleading information during consultation may result in immediate termination of your account and could put your health at risk.

3. Prescriptions and Clinical Approval

All prescription medications are issued only following a clinical review of your submitted health questionnaire by one of our registered prescribers. Completion of the questionnaire does not guarantee that a prescription will be issued.

Our pharmacist will review and approve all prescriptions before dispensing. We operate strictly in accordance with GPhC standards and relevant UK medicines legislation. Prescriptions issued through our service are valid only for the treatment specified and must not be used for any other purpose.

We may request additional information, a GP referral, or decline to issue a prescription at our clinical team's discretion, without obligation to provide a detailed explanation.

4. Payment

Payment is required in full at the time of ordering. We accept major credit and debit cards via our secure payment provider. All prices are displayed in pounds sterling (GBP) and include VAT where applicable.

You will only be charged for orders that proceed to dispensing. If your prescription is declined following clinical review, you will receive a full refund within 5–10 working days.

We do not store your full payment card details on our servers. All transactions are encrypted and processed securely.

5. Delivery

Orders approved by our pharmacist will be dispatched within 1 working day of clinical approval. Delivery times thereafter are subject to the carrier's schedule and cannot be guaranteed by us.

Medications are dispatched in discreet, tamper-evident packaging. You are responsible for ensuring someone is available to receive your order. We are not liable for delays caused by incorrect delivery addresses or circumstances beyond our control.

We currently deliver to UK addresses only.

6. Cancellations and Refunds

You may cancel your order at any time before your prescription has been approved and dispensed. To cancel, please contact us immediately via the details on our website.

Once a prescription has been dispensed and dispatched, we are unable to accept returns or offer refunds on prescription medication under UK law, unless the product is faulty, damaged, or incorrectly supplied. This does not affect your statutory rights.

Refund requests for non-prescription items will be considered on a case-by-case basis in accordance with the Consumer Contracts Regulations 2013.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services do not replace your GP or primary healthcare provider. You should always inform your GP of any medications you are taking, including those prescribed through our service.

If you experience any adverse effects or medical emergency, stop taking your medication and seek immediate medical attention by calling 999 or attending your nearest A&E department.

8. Data and Privacy

We process your personal and health data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely for the purposes of providing our clinical and pharmacy services. We aim to respond to all data-related enquiries within 48 hours. Full details are available in our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The current version will always be available on our website, and continued use of our services following any changes constitutes your acceptance of the revised terms.

If you have any questions about these terms, please contact us via the details listed on our website.