Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Accrington | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Accrington is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are Pharmacy Weight Loss Accrington, a GPhC registered online pharmacy (GPhC No. 9012511) serving patients in Accrington and across the UK. We act as the Data Controller for all personal information you provide to us. If you have any questions about this policy, please contact us using the details provided at the end of this document.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect and process the following categories of information:

Personal identifiers: Full name, date of birth, gender, and contact details including address, phone number, and email address.
Health and medical data: Medical history, current medications, weight, BMI, and any information relevant to your weight loss treatment. This is classified as special category data and is handled with the highest level of care.
Payment information: Payment card details processed securely through our encrypted payment provider. We do not store full card details on our systems.
Technical data: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment and process your prescription safely.
To dispense and deliver your medication. Once your consultation is approved by our pharmacist, orders are dispatched within 1 working day.
To communicate with you about your order, treatment, and any follow-up care.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To maintain accurate records as required by pharmacy and healthcare law.
To improve our services and website experience.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and for health data, the provision of healthcare treatment under Article 9(2)(h) of UK GDPR.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly, including secure login and checkout processes.
Analytics cookies: Help us understand visitor behaviour so we can improve our services. Data collected is anonymised where possible.
Preference cookies: Remember your settings and preferences to enhance your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary and with appropriate safeguards in place:

Healthcare professionals: Where clinically necessary, such as communication with your GP or prescribing clinician.
Delivery partners: Courier services require your name and delivery address to fulfil your order.
Payment processors: Secure, PCI-compliant third-party providers handle payment transactions.
Regulatory bodies: We may be required to share information with the GPhC, MHRA, or other regulatory or law enforcement authorities where legally obliged to do so.
IT and platform providers: Trusted suppliers who support our website and systems, bound by data processing agreements.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance, or longer where legally required. Financial records are retained for 6 years. After the applicable retention period, your data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted using SSL encryption, and access to patient records is strictly controlled.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Accrington
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority for data protection matters in the UK if you are not satisfied with our response.